Refund policy

At Zorkala, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

By placing an order through our website, you agree to the terms outlined in this Return & Refund Policy.

  • Eligibility for Returns

Customers may request a return within 14 days from the date of receiving the order, provided that:

The item is unused, unworn, and in its original condition.

The item is returned in its original packaging.

The product is not damaged due to misuse or mishandling.

Proof of purchase or order confirmation is provided.

Zorkala reserves the right to reject returned items that do not meet the above conditions.

  • Non-Returnable Items

The following items cannot be returned or refunded:

Customized or personalized products.

Items marked as final sale or non-returnable.

Products damaged after delivery due to improper use.

Gift cards or promotional items.

  • Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

Your order number.

Clear photos of the item and packaging.

A description of the issue.

After verification, we will arrange a replacement, refund, or store credit depending on the situation.

  • Refund Process

Once your returned item is received and inspected:

Approved refunds will be processed to the original payment method.

Refund processing times may vary depending on your bank or payment provider.

Shipping fees are non-refundable unless the return is due to our error.

If the order was paid using Cash on Delivery (COD), the refund may be issued via bank transfer, wallet transfer, or store credit.

  • Exchange Policy

Exchanges are subject to product availability. Customers may request an exchange for:

Different size.

Different color.

Defective item replacement.

Additional shipping fees may apply for exchanges unless the issue is caused by Zorkala.

  • Return Shipping

Customers are responsible for return shipping costs unless:

The wrong item was sent.

The product arrived damaged or defective.

We recommend using a trackable shipping method, as Zorkala is not responsible for lost return shipments.